Help & Support

Frequently Asked Questions

This collection of Frequently Asked Questions (FAQ) provides brief answers to many common questions about CUNYfirst. It also provides links to more detailed step-by-step instructions available from this web site and the main CUNYfirst site.

  1. General FAQs »
  2. Faculty/Advisor Services FAQs »

IT Helpdesk

If you are experiencing technical difficulties or if you have questions that require immediate assistance, please contact the Faculty/Staff IT Helpdesk at (718) 289-5969.

CUNYfirst Live Chat

The IT Technical Chat room serves as a tool to assist you with any technical issues you encounter in CUNYfirst.

Click here to enter the Chat.

Instructions Library

Additionally, there is a vast documentation library available to faculty an advisors to assist learning key CUNYfirst features and operations. Each document demonstrates processes in a step-by-step format utilizing graphics and clearly describing the navigation flow.

Click on the links below to view a list of available instructions.